Privacy Policy

Last Updated: 2024

At BestTurkGSweat, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

Information We Collect

We collect the following types of information:

Personal Information

When you place an order or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Billing address (if applicable)
  • Payment information (processed securely through payment providers)
  • Order details and preferences
  • Messages and communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies (see our Cookie Policy for more information)

How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including preparing and delivering flowers
  • Communication: To contact you regarding your orders, respond to inquiries, and provide customer support
  • Service Improvement: To improve our website, products, and services based on your feedback and usage patterns
  • Marketing: To send you promotional materials, special offers, and updates about our products and services (only with your consent)
  • Legal Compliance: To comply with legal obligations and protect our rights and interests
  • Analytics: To analyze website usage and trends to improve user experience

How We Store Your Information

We take appropriate technical and organizational measures to protect your personal information:

  • Data is stored on secure servers with appropriate access controls
  • We use encryption and secure protocols for data transmission
  • Access to personal information is restricted to authorized personnel only
  • We regularly review and update our security measures

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

Generally, we retain order information for a period of 3 years after your last order, unless a longer retention period is required by law. You may request deletion of your personal information at any time (see "Your Rights" section below).

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website, processing orders, and delivering services (e.g., delivery companies, payment processors)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)
  • Protection of Rights: To protect our rights, property, or safety, or that of our customers or others

Third-Party Services

Our website may use third-party services that collect information:

  • Analytics Services: We may use analytics services (such as Google Analytics) to understand how visitors use our website. These services may use cookies and similar technologies.
  • Payment Processors: Payment information is processed by secure third-party payment providers. We do not store full credit card information on our servers.
  • Delivery Services: We share delivery information with delivery service providers to fulfill orders.

These third-party services have their own privacy policies. We encourage you to review their policies to understand how they handle your information.

Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
  • Objection: Object to processing of your personal information for certain purposes
  • Restriction: Request restriction of processing of your personal information
  • Data Portability: Request transfer of your personal information to another service provider
  • Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies

Our website uses cookies and similar tracking technologies. For detailed information about how we use cookies, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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