Returns & Refunds Policy

Last Updated: 2024

Understanding Our Policy

Due to the perishable nature of fresh flowers, BestTurkGSweat has a limited returns policy. We understand that flowers are living products with a limited lifespan, and we strive to ensure that every arrangement we deliver meets our high quality standards. However, we recognize that issues may occasionally occur, and we are committed to resolving them fairly and promptly.

When Returns Are Accepted

We accept returns and provide refunds or replacements in the following circumstances:

• Damaged Flowers: If your flowers arrive significantly damaged, wilted, or in poor condition due to our error or delivery issues
• Wrong Product: If you receive a different product than what you ordered
• Missing Items: If items are missing from your order (e.g., chocolates missing from a gift set)
• Quality Issues: If the flowers do not meet our quality standards (e.g., flowers are already past their prime upon delivery)

When Returns Are Not Accepted

We cannot accept returns in the following situations:

• Normal wilting or aging of flowers after delivery (flowers naturally have a limited lifespan)
• Change of mind or cancellation after the order has been prepared and confirmed
• Issues caused by improper care after delivery (e.g., not placing flowers in water, exposure to extreme temperatures)
• Delivery to incorrect address provided by the customer
• Recipient not available at delivery time (unless we were unable to contact them and arrange alternative delivery)
• Dried flower arrangements (unless damaged upon delivery)

Timeframe for Reporting Issues

To be eligible for a return, refund, or replacement, you must report the issue within 24 hours of delivery. This timeframe is necessary because:

• Flowers are perishable products that naturally age over time
• Early reporting allows us to assess the issue while the flowers are still in their original condition
• It helps us identify and address any delivery or quality control issues promptly

How to Report an Issue

If you need to report an issue with your order, please contact us immediately:

• Phone: +90 554 740 4509 (preferred for urgent issues)
• Email: [email protected]
• Contact Form: Use our contact form with "Return/Refund Request" in the subject

When reporting an issue, please provide:

• Your order number or order details
• Description of the issue
• Photos of the damaged or incorrect product (if applicable)
• Delivery date and address
• Your contact information

Evidence Required

To process your return or refund request, we may require:

• Photographs: Clear photos showing the damage, incorrect product, or quality issue
• Order Information: Order number, order date, and delivery date
• Delivery Confirmation: Confirmation that the product was received

Resolution Process

Once you report an issue, we will:

1. Acknowledge your complaint within 24 hours (during business hours)
2. Review the issue and any provided evidence
3. Contact you to discuss the situation and proposed resolution
4. Provide one of the following resolutions:
   • Replacement: We will deliver a replacement arrangement at no additional cost
   • Partial Refund: If a full replacement is not possible, we may offer a partial refund
   • Full Refund: In cases of significant issues, we will provide a full refund
   • Store Credit: We may offer store credit for future purchases

Refund Processing

If a refund is approved:

• Refunds will be processed using the same payment method used for the original order
• Refund processing time is typically 5-10 business days, depending on your payment provider
• Delivery fees are non-refundable unless the issue was caused by our error
• You will receive confirmation once the refund has been processed

Replacement Delivery

If a replacement is approved:

• We will prepare and deliver a replacement arrangement as soon as possible
• Replacement delivery is free of charge
• We will coordinate with you to arrange a convenient delivery time
• If the original product was a gift, we can deliver the replacement to the same address

Quality Guarantee

At BestTurkGSweat, we stand behind the quality of our products. We carefully select each flower and prepare every arrangement with care. If you are not satisfied with the quality of your flowers upon delivery, please contact us immediately so we can make it right.

Special Circumstances

Wedding Orders

For wedding orders, we recommend scheduling a consultation and viewing sample arrangements before your event. If issues arise with wedding flowers, we will work with you to resolve them as quickly as possible, though options may be limited due to the time-sensitive nature of events.

Dried Flower Arrangements

Dried flower arrangements are generally non-returnable unless they arrive damaged. Please inspect dried flower orders upon delivery and report any damage within 24 hours.

Contact Us

If you have questions about our returns and refunds policy, or need to report an issue, please contact us:

• Phone: +90 554 740 4509
• Email: [email protected]
• Business Hours: Monday - Saturday, 09:00 - 20:00

We are committed to ensuring your satisfaction and will work with you to resolve any issues fairly and promptly.